CANCEL ORDER

I am happy to cancel your order if the muzzle has not been processed for shipping, if shipped you will first need to receive the muzzle then follow the information below to request a refund. 

 

RETURNS/EXCHANGES 

Please remember:

• If a size does not fit that does not mean the product is incorrect or defective (we can work out an exchange/refund rather than a PayPal case) 

• When sizing through MTT program, I will not always be right the first time but will be happy to help resize and get the correct size to you. 

 

Exchanges: You have 90 days from the day of delivery to request an exchange. To start an exchange Contact Us with the following information.

• 2-3 pictures of the muzzle/s including the tag/s

• 2-3 pictures of your dog wearing the muzzle (for resizing, if you haven’t completed a fit form before)

• 2-3 pictures of your dog panting (for resizing, if you haven’t completed a sizing/fit form before)

• Order number 

 

If you were sized by MTT before purchasing the muzzle, I will be happy to cover the cost of sending the new muzzle (you only pay the shipping on the muzzle you send back, usually this is to a location close by to you to cut costs greatly).

 

If you were NOT sized by MTT before purchasing the muzzle you will need to cover the cost of sending the new muzzle too (cost depends on size/weight but is usually $22AUD). As well as cover the cost of sending the other size back.

 

Once the muzzle/s are returned your new order will be shipped out, if you need to keep the muzzle you have for training whilst waiting for the new size just let me know, happy to process the exchange before return but shipping cost will need to be covered (approx $22AU).

 

Return/Refunds: You have 30 days from the day of delivery to request a return. To start a return Contact Us with the following information. 

• 2-3 pictures of the muzzle/s including the tag/s

• Order number 

Your products must be unused and the same condition as received (tried on is fine). If they are modified/used I may accept the return at a lowered amount (to be discussed). Once your items are returned a refund to the original payment method will be made (minus shipping costs and fees). Once processed you will get the money back within 5-10 days depending on payment method. 

 

Fees are $10AUD (if not sized by MTT), Shipping cost is the amount on your original purchase. 

 

While I am happy to return I would suggest selling them locally as they are always popular and you won’t lose as much on them, the other option is to let me know you want to sell them and I can see if I can find a buyer for you. 

 

DAMAGES/WRONG ORDER

Please inspect your order when received and contact us immediately if the item is defective, damaged or incorrect so we can fix it asap. Please do not open a case before contacting me first, I am happy to resend a new muzzle and in most cases I add in an extra size to be sure you get the right fit after waiting for the first order. Please follow the information above on refund/exchanging.